In high-end manufacturing, a significant portion of a product's value is truly realized after the sale. MLSfit deeply understands that for professional gym equipment often used for over a decade,
excellent, efficient after-sales service is not a cost but an extension of core product strength
. We are building a responsive, technically proficient, globally覆盖的服务网络 (covering service network), making it our brand's irreplaceable competitive advantage.
We Advocate "Preventive Maintenance" Over "Post-Failure Repair."
For commercial gym clients, we offer annual maintenance plans. Factory-trained technicians proactively visit the site to conduct systematic equipment inspections, lubrication, tightening, debugging, and generate detailed health reports. This is like an "annual physical" for your equipment, nipping potential failures in the bud and maximizing the continuity of gym operations.
Creating an Emergency Service Standard of "Four-Hour Response, Twenty-Four Hour Resolution."
In major cities, we promise that upon receiving a critical equipment failure report, a technician will arrive on-site for diagnosis within 4 hours and provide a solution (repair or loaner equipment) within 24 hours. To achieve this, we have established three major regional spare parts centers (Asia-Pacific, Europe, North America) and over 50 localized service stations worldwide, stocking over 90% of common spare parts.
Digital Tools Empower Service Efficiency.
Our technicians are equipped with dedicated service tablets, pre-loaded with 3D exploded views, repair manuals, fault code libraries, and case databases for all products. On-site, they can access remote expert support via AR glasses, reducing complex problem resolution time by 70%. Clients can also view real-time service progress, electronically sign work orders, and rate the service through a mini-program.
Service Creates Secondary Value.
After each service visit, our engineer engages in a brief exchange with the gym manager or coach, sharing optimized usage tips or common precautions for that equipment model. We also collect equipment operation data in real environments (with client consent) for product reliability analysis and new product R&D.
For MLSfit,
Service is the Ultimate Guardian of the Brand Promise.
A piece of equipment might need only one critical repair in ten years, but that single interaction determines the client's lifelong impression of the brand. We are reshaping after-sales service from a traditional "cost center" into a "客户价值创造中心 (customer value creation center)," making every service touchpoint a关键 (key) moment to巩固信任 (consolidate trust), convey professionalism, and generate口碑 (word-of-mouth).